Terms & Conditions

Agreement to these terms

These Terms & Conditions (“Terms”) govern your access to and use of indoo.ai, the Indoo platform, and related services (collectively, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use Indoo for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Eligibility and accounts

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate account information and keep it current.
• You are responsible for safeguarding credentials, devices, and activity under your account.
• You must notify us promptly at [email protected] if you suspect unauthorized access.
• Workspace owners and administrators may manage members, permissions, content, and connected services for their workspace.

Using the service

Indoo provides tools for marketing research, planning, content creation, approvals, publishing, monitoring, and analysis. Features may be offered as previews, changed, or discontinued as the product evolves. We may set reasonable usage, file-size, rate, or technical limits to maintain security and reliable service.

Acceptable use

You must comply with applicable law, these Terms, our Acceptable Use Policy, and the rules of any connected service. You may not use Indoo to harm others, violate rights, send unlawful or deceptive communications, bypass safeguards, gain unauthorized access, or disrupt the Service.

Your content and permissions

You retain ownership of content you submit to the Service (“Customer Content”). You grant us a limited, non-exclusive license to host, copy, process, transmit, display, and modify Customer Content only as needed to provide, secure, support, and improve the Service and to comply with law.

You represent that you have the rights and permissions needed for all Customer Content and instructions you submit, including personal data, trademarks, creative assets, audience information, and content from connected accounts. You control whether generated work is approved, published, or sent.

AI-generated output

Subject to these Terms and applicable law, you may use output generated for you by the Service. Because machine-learning systems can produce similar results for different users, output may not be unique and rights in output may vary by jurisdiction.

AI output can be inaccurate, incomplete, outdated, offensive, or unsuitable for your purpose. You are responsible for human review, fact-checking, legal and regulatory compliance, permissions, and final decisions before using or publishing output. Indoo does not provide legal, financial, medical, or other professional advice.

Publishing, automations, and integrations

When you connect a third-party service, you authorize Indoo to access and act on that service only as needed for the features you configure. You are responsible for connection permissions, recipients, audience consent, approval settings, schedules, and instructions.

Third-party services are governed by their own terms and may change or suspend their functionality. We are not responsible for third-party services, content, availability, or actions outside our control. You can revoke a connection through Indoo or the third-party service.

Plans, fees, and taxes

Some features may require a paid plan, credits, or an order form. Prices, usage allowances, billing periods, renewal terms, and cancellation terms shown at purchase or in an order form are part of these Terms. Unless stated otherwise or required by law, fees are non-refundable and exclude applicable taxes. We will provide advance notice of material price changes that affect a renewing subscription.

Our technology and rights

We and our licensors retain all rights in the Service, including its software, design, models, workflows, documentation, trademarks, and underlying technology. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during your account term. Feedback you provide may be used without restriction or obligation to you, provided we do not publicly identify you without permission.

Confidentiality

Each party may receive non-public information that is identified as confidential or reasonably should be understood to be confidential. The receiving party will use it only to perform under these Terms and protect it with reasonable care. This obligation does not cover information that is public through no fault of the receiving party, already lawfully known, independently developed, or lawfully received from another source.

Suspension and termination

You may stop using the Service at any time and may request account deletion. We may suspend or terminate access if you materially breach these Terms, create risk or harm, fail to pay amounts due, or if needed to comply with law. Where practicable, we will provide notice and a reasonable opportunity to cure.

After termination, your right to use the Service ends. Provisions that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, and dispute terms—will survive.

Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service or output will be uninterrupted, error-free, accurate, or meet every requirement. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data. Indoo’s total liability arising from the Service will not exceed the amount you paid to Indoo for the Service during the 12 months before the event giving rise to the claim, or US$100 if you used only free services. These limits do not apply where prohibited by law or to liability that cannot be limited.

Indemnification

To the extent permitted by law, you will defend and indemnify Indoo and its personnel against third-party claims, damages, and reasonable costs arising from your Customer Content, your use of output, your violation of these Terms or law, or your infringement of another party’s rights. This obligation does not apply to the extent a claim was caused by Indoo’s breach of these Terms.

Governing terms and disputes

If you have an order form or separate written agreement with Indoo, its governing-law and dispute terms control. Otherwise, the applicable governing law and venue will be determined by mandatory law and the competent courts connected to the service provider’s principal place of business. Before filing a formal claim, each party agrees to provide written notice and try in good faith for 30 days to resolve the dispute, except where urgent injunctive relief is needed.

General terms

These Terms, the Privacy Policy, the Acceptable Use Policy, any order form, and any service-specific terms are the entire agreement about the Service. If an order form conflicts with these Terms, the order form controls for that purchase. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or business transfer. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.

Changes and contact

We may update these Terms to reflect product, business, or legal changes. We will post the revised Terms and update the date above; material changes will receive additional notice when reasonably practicable. If you continue using the Service after revised Terms take effect, you accept them. Questions or formal notices may be sent to [email protected].