# Indoo.ai Frequently Asked Questions ## Setup & Getting Started Q: How long does it take to set up the AI chatbot? A: Setup takes just 2 minutes. Simply input your website URL, and our AI will automatically analyze your brand, products, and knowledge base. You can customize the chatbot's behavior, appearance, and responses immediately, and it will be live on your website instantly. Q: Do I need technical skills to set up Indoo.ai? A: No technical skills required. Our platform is designed for business users. Just enter your website URL, customize the appearance, and copy a single line of code to your website. If you use WordPress, Shopify, or similar platforms, we have one-click integrations. Q: How does the AI learn about my business? A: Our AI automatically crawls and analyzes your website content, product pages, FAQs, documentation, and any other public information. You can also manually upload additional materials like PDFs, product catalogs, or training documents to enhance its knowledge. Q: Can I try Indoo.ai before purchasing? A: Yes! We offer a free trial where you can test the chatbot on your website. You can also use our live demo on the homepage to see how it works with your URL instantly, no signup required. Q: What information do I need to provide during setup? A: Just your website URL to get started. The AI handles everything else automatically. You can optionally provide additional training materials, custom responses, and brand guidelines for better personalization. Q: How do I install the chatbot on my website? A: After setup, you'll receive a small JavaScript snippet to add to your website. For WordPress, Shopify, Webflow, and other popular platforms, we offer one-click installation plugins. The entire process takes less than 5 minutes. Q: Can I customize the chatbot's greeting message? A: Yes, you can fully customize the greeting message, including setting different greetings for different pages, time-based greetings, and personalized messages based on visitor behavior. Q: Does the chatbot work on single-page applications (SPAs)? A: Yes, our chatbot is fully compatible with React, Vue, Angular, and other SPA frameworks. It automatically detects page changes and updates context accordingly. ## Features & Capabilities Q: How does the intelligent lead scoring work? A: Our AI analyzes visitor behavior, engagement patterns, conversation content, and interaction history in real-time. It assigns scores based on buying signals, intent indicators, and demographic data to help your sales team prioritize high-value prospects. The system continuously learns and improves its scoring accuracy. Q: Can the chatbot handle multiple languages? A: Yes! Our AI chatbot supports 10+ languages and can automatically detect and respond in the visitor's preferred language. This makes it perfect for businesses looking to provide consistent, high-quality customer engagement across different markets. Q: What customization options are available? A: You have complete control over the chatbot's personality, tone, appearance, and behavior. Customize the color scheme, avatar, conversation flows, response templates, greeting messages, and automated actions. You can also define custom rules, triggers, and workflows. Q: Can the chatbot transfer conversations to human agents? A: Yes, the chatbot can seamlessly transfer conversations to human agents when needed. You can set up rules for automatic escalation based on customer requests, sentiment detection, or specific keywords. Agents receive full conversation context. Q: Does the chatbot work on mobile devices? A: Absolutely. Our chatbot is fully responsive and optimized for all devices including smartphones, tablets, and desktops. The mobile experience is designed to be intuitive and non-intrusive. Q: Can I use the chatbot on multiple websites? A: Yes, depending on your plan. Professional and Enterprise plans allow multiple chatbot instances, each customized for different websites or brands with separate knowledge bases. Q: How accurate are the chatbot's responses? A: Our AI achieves over 95% accuracy on questions related to your website content. The system continuously learns from interactions and feedback to improve over time. You can also review and correct responses to enhance accuracy. Q: Can the chatbot schedule appointments or meetings? A: Yes, our chatbot integrates with popular calendar tools like Google Calendar, Outlook, and Calendly. It can check availability, suggest times, and book appointments directly within the conversation. Q: Does the chatbot support rich media responses? A: Yes, the chatbot can send images, videos, documents, carousels, quick reply buttons, and custom cards. This allows for engaging, interactive conversations that showcase your products and services. Q: Can I set up automated follow-up sequences? A: Yes, you can create automated follow-up sequences based on conversation outcomes, lead scores, or specific triggers. These can include emails, SMS, or in-chat messages. ## Integrations Q: What CRM integrations are available? A: We integrate with major CRM platforms including Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, Freshsales, Monday.com, and many others. All customer interactions, lead data, and behavioral insights are automatically synchronized with your CRM in real-time. Q: Can I integrate with my email marketing platform? A: Yes, we integrate with popular email marketing platforms like Mailchimp, Constant Contact, SendGrid, ActiveCampaign, Klaviyo, and others. Captured leads can be automatically added to your email lists with appropriate tags and segments. Q: Does Indoo.ai integrate with Slack or Microsoft Teams? A: Yes, you can receive real-time notifications about new leads, important conversations, and escalations directly in Slack or Microsoft Teams. Your team can also respond to customers from these platforms. Q: Is there an API available? A: Yes, we offer a comprehensive RESTful API with webhooks for custom integrations. Enterprise customers get access to advanced API features, higher rate limits, and dedicated integration support. Q: Can I integrate with my e-commerce platform? A: Yes, we have native integrations with Shopify, WooCommerce, Magento, BigCommerce, Wix, and other major e-commerce platforms. The chatbot can access product information, inventory levels, order status, and customer data. Q: Does the chatbot integrate with help desk software? A: Yes, we integrate with Zendesk, Freshdesk, Intercom, Help Scout, and other help desk platforms. Conversations can be converted to tickets, and agents can access chatbot history. Q: Can I connect to Zapier or Make (Integromat)? A: Yes, we have official Zapier and Make integrations that allow you to connect Indoo.ai with thousands of other apps and automate workflows without coding. Q: Is there a WordPress plugin available? A: Yes, we offer an official WordPress plugin that makes installation simple. Just install the plugin, enter your API key, and the chatbot will be live on your site. ## Security & Privacy Q: How secure is my customer data? A: Security is our top priority. We use enterprise-grade encryption (AES-256) for data at rest and in transit, comply with GDPR, CCPA, and SOC 2 Type II standards, and perform regular security audits and penetration testing. All data is stored in secure, redundant data centers with 99.9% uptime guarantee. Q: Is Indoo.ai GDPR compliant? A: Yes, we are fully GDPR compliant. We provide tools for data export, deletion requests, consent management, and cookie consent. Our data processing agreements are available for all customers. Q: Is the platform HIPAA compliant? A: Yes, we offer HIPAA-compliant configurations for healthcare customers. This includes appropriate Business Associate Agreements (BAA), enhanced security measures, audit logging, and data handling procedures. Q: Where is my data stored? A: Data is stored in secure AWS data centers with SOC 2 certification. We offer data residency options for enterprise customers who need data stored in specific geographic regions (US, EU, Asia-Pacific). Q: Can I delete customer data? A: Yes, you have full control over customer data. You can delete individual records or bulk data at any time. We also support automated data retention policies and right-to-be-forgotten requests. Q: Do you sell or share customer data? A: No, we never sell or share your customer data with third parties. Your data is used solely to provide and improve our services to you. Q: How do you handle data breaches? A: We have comprehensive incident response procedures. In the unlikely event of a breach, affected customers would be notified within 72 hours as required by GDPR, with full details and remediation steps. Q: Is two-factor authentication (2FA) available? A: Yes, we support 2FA via authenticator apps and SMS. Enterprise customers can also use SSO with SAML 2.0 integration. ## Analytics & Reporting Q: What analytics are provided? A: You get access to a comprehensive analytics dashboard showing conversation metrics, lead quality scores, conversion rates, customer journey maps, response times, satisfaction scores, and behavioral insights. You can also create custom reports and export data. Q: Can I track conversion rates? A: Yes, our analytics track the entire customer journey from first interaction to conversion. You can see which conversations lead to sales, sign-ups, or other goals you define. Attribution is tracked across sessions. Q: Are there real-time analytics? A: Yes, our dashboard provides real-time data on active conversations, visitor behavior, lead activity, and chatbot performance. You can also set up real-time alerts for important events. Q: Can I export analytics data? A: Yes, all analytics data can be exported in various formats (CSV, Excel, PDF, JSON) for further analysis or reporting. Enterprise customers can also connect to BI tools like Tableau, Power BI, or Looker. Q: How do I measure chatbot ROI? A: Our analytics include ROI calculators that track leads generated, support tickets deflected, time saved, and conversion value. You can set up custom goals and attribution models. Q: Can I see conversation transcripts? A: Yes, full conversation transcripts are available in your dashboard. You can search, filter, and analyze conversations to identify trends and improvement opportunities. ## Pricing & Plans Q: What pricing plans are available? A: We offer Starter ($49/month), Professional ($149/month), and Enterprise (custom pricing) plans. Starter is perfect for small businesses, Professional for growing companies, and Enterprise for large organizations with custom needs. Q: Is there a free trial? A: Yes, we offer a 14-day free trial with full access to all features. No credit card required to start. You can test the chatbot on your live website during the trial. Q: What happens if I exceed my conversation limit? A: You'll receive notifications as you approach your limit. You can upgrade your plan anytime, or additional conversations are billed at a per-conversation rate. Conversations will continue without interruption. Q: Can I change plans anytime? A: Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing, and downgrades take effect at the next billing cycle. Q: Do you offer discounts for annual billing? A: Yes, we offer up to 20% discount for annual billing compared to monthly plans. Contact sales for specific pricing and volume discounts. Q: Is there a money-back guarantee? A: Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Indoo.ai, contact us within 30 days for a full refund. Q: Do you offer discounts for startups or non-profits? A: Yes, we offer special pricing for qualified startups and non-profit organizations. Contact our sales team with verification documents to apply. ## Support Q: What support options are available? A: We offer 24/7 support via chat, email, and phone. Enterprise customers get dedicated account managers, priority support with guaranteed response times, and quarterly business reviews. Q: Is there documentation available? A: Yes, we have comprehensive documentation including getting started guides, API documentation, integration guides, video tutorials, and best practices. Visit our help center for all resources. Q: Do you offer onboarding assistance? A: Yes, all plans include onboarding support. Professional and Enterprise plans include dedicated onboarding sessions, customized setup assistance, and training for your team. Q: Can I request custom features? A: Yes, we welcome feature requests from all customers. Enterprise customers can request custom development for specific needs with dedicated engineering resources. Q: Is there a community or forum? A: Yes, we have an active community forum where users share tips, best practices, and integrations. We also host regular webinars and Q&A sessions. Q: What is your typical response time? A: For chat support, typical response time is under 5 minutes. Email support is typically responded to within 2 hours. Enterprise customers have guaranteed SLA response times. ## Technical Q: What browsers are supported? A: Our chatbot works on all modern browsers including Chrome, Firefox, Safari, Edge, and their mobile versions. We support browsers released in the last 3 years. Q: Does the chatbot affect website performance? A: No, our chatbot is designed to be lightweight (under 50KB) and loads asynchronously. It won't affect your website's load time, Core Web Vitals, or SEO performance. Q: Can I customize the chatbot's position on my website? A: Yes, you can position the chatbot in any corner of the screen, or embed it inline within your page. You can also control when and where it appears based on URL, device, or user behavior. Q: Is there a widget for mobile apps? A: Yes, we offer native SDKs for iOS (Swift) and Android (Kotlin) that allow you to integrate the chatbot into your mobile applications with full functionality. Q: What is the uptime guarantee? A: We guarantee 99.9% uptime with our standard SLA. Enterprise customers can get enhanced SLAs with up to 99.99% uptime guarantees and dedicated infrastructure. Q: Can I use custom domains for the chatbot? A: Yes, Enterprise customers can use custom domains and white-label the entire chatbot experience, including removing Indoo.ai branding. Q: How often is the AI model updated? A: Our AI models are continuously improved with new capabilities released monthly. Your chatbot's knowledge base can be updated at any time without downtime. Q: Is there rate limiting on the API? A: Yes, API rate limits vary by plan. Starter: 100 requests/minute, Professional: 500 requests/minute, Enterprise: Custom limits. Rate limit headers are included in all responses. --- Last Updated: January 2026 For more questions, contact support@indoo.ai